General Terms and Conditions
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our AO Services for you.
Types of Data Collected
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from the AO Services and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our AO Services.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you will impact your use of the AO Services.
You can learn more how to manage cookies on the Cookies & You website.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our AO Services.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Strictly necessary cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but many parts of the site will not work then.
General purpose platform session cookie used to maintain an anonymous user session by the server
General purpose platform session cookie used for enabling single sign-on sessions and automatic middleware authentication / authorization.
AO Foundation session cookie used for login information
AO Foundation session cookie used for session affinity
AO Foundation platform cookie used for caching and retrieval of updated resources, e.g. CSS stylesheets.
These cookies allow the provision of enhanced functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
AO Services notifications
AO Foundation creates these cookies for the AO Services for all important notifications and information, e.g. the change of an AO module classification, etc. It will ensure that this information is only shown to the user once every 30 / 90 / 180 days.
- adAOSR_* - AO notifications
- cookieconsent_status - AO cookie consent
LiveChat is an online tool for customer service and interaction with customers via chat. The following cookies are used:
Tracking and Performance Cookies
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Google Tag Manager / Analytics
The following cookies are used:
AO Services video usage
AO Foundation and its corresponding AO Services provide videos for the consumption by our audience. These are tracked in regard to usage, duration of playing time, etc. to improve the provided videos.
- AkamaiAnalytics_BrowserSessionId - session cookie for Content Delivery Network (CDN)
- HTML_* - usage tracking of videos, e.g. _BitRateBucketCsv, _VisitCountCookie, etc.
These cookies can be set through our site by our advertising partners in which they may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Currently these cookies are only used by AO Foundation and the corresponding AO Services and not by 3rd party providers.
Optinmonster is mainly used for measuring the success of campaigns and A/B testing. The following cookies are used:
Mouseflow is mainly used for tracking the use of mouse movements / placement on a website, allowing AO Foundation to improve the usability of the AO Services. The following cookies are used:
- session lifetime
- _mf_user - persistent, for checking if user is new or returning
Google / Doubleclick
Google / Doubleclick cookies are used to provide user preference targeted advertisement for AO Services, e.g. location-based training courses. The following cookies are used:
Google Tag Manager / Analytics
Google Tag Manager is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our AO Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
All personally identifiable information (PIN) is not provided to Google in adherence to Google data privacy as well as regulatory laws.
For more information on the privacy practices of Google, please visit the Google Privacy page: https://policies.google.com/privacy?hl=en
Facebook is a social media platform which tracks its members to provide services to them.
For more information on the privacy practices of Facebook, please visit the Facebook Privacy page: http://www.facebook.com/policy.php
Google+ is a social media platform which tracks its members to provide services to them.
For more information on the privacy practices of Google+, please visit the Google+ Privacy page: http://www.google.com/intl/en/+/policy/+1button.html
Twitter is a social media platform which tracks its members to provide services to them.
For more information on the privacy practices of Twitter, please visit the Twitter Privacy page: https://twitter.com/privacy?lang=en
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is ever 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers / 3rd party plugins
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3rd party providers
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
For questions, requests or further information related to data processing by AO, you may write us an e-mail at firstname.lastname@example.org. Your questions or requests will be handled by the DPO of AO responsible to keep protected data handling and to resolve your inquiries.